If we’ve made an error with your order (e.g. you’ve ordered a personalised card for Bart and we’ve printed ‘Bort’ instead) please email us and we’ll rectify it straight away.
Unfortunately we do not offer refunds for any digital prints, including any digital custom prints.
Personalised items are made to order and cannot be returned for a refund or exchange for change of mind. These include but are not limited to custom prints, personalised greeting cards, personalised candles or items in our regular stock that have been customised in any way.
If a Custom Print is ordered and cancelled before going to print, we will provide a store credit only, minus an artwork design fee of $60 per print (Custom Pet Portraits) or $20 per print (all other custom prints).
However, if we have made an error with your personalised item, please email us and we will sort it out as soon as we can.
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a refund or store credit.
To receive a refund or exchange for change of mind, items must be returned to us within:
To be eligible to return an item and receive a refund or store credit for your returned item/s, they must;
The cost of return shipping is at the customer’s expense, we do not refund or add credit for cost of return postage.
We inspect all return items upon receipt. Returns which fail to comply with the above will be returned back to the purchaser at the purchaser’s expense. We are unable to process returns and store credits until your item is received and has been inspected by us.
We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you insure your parcel and keep a copy of your couriers tracking number for your follow up.
Once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges. We will send your credit note within 2-4 working days of receiving and inspecting your returned item.
To return an item, please email us to obtain a Returns Form. Please complete this form and enclose it with the items you are returning.
We unfortunately do not offer exchanges. We will either provide a refund or offer a store credit for you to purchase your desired item.