Payment

Currency

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

Payment Methods

We accept payment by PayPal and credit cards (MasterCard, Visa, American Express). All credit card transactions are processed through Stripe.

Delivery

Order cancellations and amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to sizes
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

Delivery

All our items are sent via Australia Post. Postage charges are based on size and weight and a postage calculator is provided on the cart page.

All greeting cards are posted free of charge.

Delivery Times

Most of our items are made to order but are usually ready to dispatch within 1-3 business days from the time of placing your order.

Below are some estimated delivery times once your order is dispatched. Please use these as a guide only – actual times are dependent on Australia Post and can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

Australia
Destination Estimated Delivery Time from Dispatch
Melbourne 1-3 Business Days
Sydney, Adelaide 2-4 Business Days
Brisbane 3-5 Business Days
Perth, Darwin 5-6 Business Days

*Express Post is offered for Australian orders. This will speed up your delivery time to 1-2 days from dispatch if you’re in their Guaranteed Next Day Delivery network.

International
Destination Estimated Delivery Time from Dispatch
United Kingdom 6-10 Business Days
United States 6-8 Business Days
Canada 6-12 Business Days
New Zealand 5-7 Business Days

If you have any questions about delivery, please email us!

International Duties

All duties, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery and Chelsea Chelsea is not liable to pay or reimburse these fees.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.